Shipping & Returns
All orders are shipped same or next day, excluding Sunday’s. We offer fast 3 day shipping and Priority. Cost varies according to weight and size of package. All orders over $49 qualify for free shipping (USA only).
We ship worldwide and offer the best rate possible with USPS. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is sometimes necessary to release your order. If you have any questions or queries please contact us at love(at)vibrate.love International shipping time is estimated between 6 and 21 days.
We hope you’ll be very happy with your purchase. If you have any questions to help you feel more confident before your purchase, please feel free to drop us an email. We are here to assist in helping you buy the perfect product.
Should you wish to return an item, please contact us with your order number. We will process a return label (tracked) for you. Return shipping cost will be deducted from the amount refunded. Alternatively you may arrange your own return, however please be aware of the following time frames:
Returns must be received unworn, unused, sealed and in original packaging within 30 days of the delivery date for a refund. Any return received after 30 calendar days can not be accepted and will be returned to sender. Once your return is processed, you will receive an email confirmation and we will issue your refund at the same time. This may take up to 48 hours after your return has been received. Unfortunately we are unable to offer an exchange service, but invite you to reorder if you’d like another product. If you notify us ahead of time we can do our best to put your preferred item/size on hold. We will hold an item for up to 7 days.
On specials, promotional packages not found on our main store website home page (https://vibrate.love) and trial offers, all sales are final and no refunds are available at this time.
We are only able to offer free shipping returns on faulty items, or in any case where we made a mistake with your order. In this instance we will use our own shipping service and will not deduct the cost from your refund. You are also welcome to arrange your own insured and tracked return. Faulty or incorrect orders being returned, must be received within 30 days of purchase.
On international orders, except where the item is faulty, the customer will be required to arrange and pay for the return of the product to us. Please be aware that international customs duties and sales taxes are not refunded for international shipments.
Sale items and stock sold as irregular are not refundable.